Exchanges and refunds
Are you unable to take your booked trip? Are you travelling on another day? You can find answers about changing booked tickets here.
Information such as name and date of birth cannot be changed once the booking has been completed. However, this information is not relevant to the validity of your ticket and will not be reconciled on site. This means that you can travel without any problems with the booked ticket.
Please make a completely new booking with the correct details. Then use our refund form to cancel the incorrect booking and get the amount credited back.
A return ticket to the Gornergrat is valid for ten days. You can start your journey at any time during this period. If you are planning to travel outside the validity period, please purchase a new ticket and request a refund of the original ticket using our refund form.
If you booked online at www.gornergrat.ch, fill out our refund form. We will review your application and refund you the cost of your Gornergrat Railway tickets if your request is justified. The payment will be credited to the payment method used at the time of booking. Once we have received your details, we will get back to you by e-mail within one working day.
If you have booked through a tour operator or other website, please contact that supplier’s customer service.
If you bought your ticket at the ticket counter on site, please go there for a refund. If you are no longer on site, please use our refund form.
Please note the conditions and provide the reason for your refund request.
A deductible of CHF 10 will be deducted from any refund. In order to receive a refund, you will need to prove that you did not use the ticket.
If you have purchased a new ticket because the date changes or you made a mistake when entering it, you will be refunded the full amount without any deductible being deducted.
No, the ticket includes the train journey, but not the weather. But don’t worry, a return ticket is valid for ten days, so you can start your journey in better weather. Even in foggy or inclement weather, the trip to the Gornergrat has its appeal – perhaps you will see an impressive sea of fog or nature in its wild, stormy beauty. And if the Matterhorn is hiding, you can discover it up close and in comfort in our interactive “ZOOOM the Matterhorn” exhibition on the Gornergrat.
A return ticket is valid for ten days. You can start your journey at any time during this period. If the Gornergrat Railway does not run on any of the days that are possible for you, you can request a refund.
A return ticket is valid for ten days. You can start your journey at any time during this period. If the Gornergrat Railway does not run on any of the days that are possible for you, you can request a refund.