Frequently asked questions

It’s best to buy a ticket for the Gornergrat Railway online. You can load your ticket directly onto your SwissPass, show it on your mobile phone or print it out at home (print@Home).

You can also buy your ticket at the ticket counter or at the ticket machines at the valley station of the Gornergrat Railway. There are also ticket machines and counters at Täsch station (Matterhorn Terminal Täsch) where you can buy train tickets to Zermatt as well as tickets to the Gornergrat.

It is not possible to reserve a specific seat. However, our “Priority boarding” offer gives you access to an exclusive waiting area where you can board the train three minutes before the other passengers and select your preferred seat.

A ticket from Zermatt to Gornergrat and back can be used for a return journey within ten days of the selected travel date.

Yes. You may use your ticket to get off at every way station and then get on again later and continue your journey. However, each section may only be travelled once per direction.

You can find all the stations on our overview map.

With the following travel tickets you can benefit from a 50% discount on the Gornergrat Railway: 

• General season ticket 

• Half-fare season ticket 

• Children from 6 to 15.99 years (without a Junior Card, Children’s Co-Travel Card, Family Card STS) 

• Swiss Half-fare Card 

• Swiss Travel Pass, Swiss Travel Pass Flex Combi, Swiss Travel Pass Youth and Youth Flex 

With the Eurail Pass, the SBB day pass and the municipality day pass you have no discount on the ride up the Gornergrat.

In summer, children up to 5.99 years and in winter up to 8.99 years travel free of charge on the Gornergrat. Children with the following travel tickets also travel free up to the Gornergrat: 

• Junior Card 

• Children’s Co-Travel Card 

• Family Card STS 

• Wollicard (the whole year until 8.99 years old)

And your dog can travel up to the Gornergrat with you for free.  

Groups of ten or more receive a 30% discount on the fare. Additional valid discounts (GA travelcard, Half Fare Card, Swiss Travel Pass, etc.) will be credited.

There are no free journeys.

The Gornergrat Railway runs all year round. You can enjoy nature and go on sporty and culinary excursions at any time of year. From June to October, you have the opportunity to hike, experience the alpine flora and fauna and watch sheep, marmots and ibex in midsummer. In winter, you can go sledging, snowshoeing, winter hiking or skiing. Various restaurants offer culinary delights for all tastes throughout the year. You can visit us whenever you like – we are there all year round!

The Matterhorn deserves a place on every bucket list. The trip up the Gornergrat provides a permanent view of the Matterhorn and the surrounding mountains, with 29 peaks over 4,000 metres high. It is a truly unique experience.

There is no age restriction for the trip up the Gornergrat – you can enjoy the trip at any age. The cog railway covers the difference in altitude from 1,600 to 3,100 metres above sea level in around 30 minutes, which is generally well tolerated.

• Take care of your well-being – if you start to notice any symptoms, it is advisable to make the return journey.

• If you are pregnant or have a pre-existing condition, you should consult your doctor first to be safe.

• For children under two years of age, we recommend consulting your paediatrician beforehand.

Yes. Every train has a low-floor car that enables you to board easily in a wheelchair. There are wheelchair-accessible toilets on the Gornergrat in the Kulmhotel Gornergrat.

There are mountain restaurants at practically every station along the train line – from small but exquisite restaurants to gourmet cuisine. There is something for every taste. At over 3,100 metres above sea level, the Kulmhotel offers magnificent views. The Riffelalp Resort lies at 2,222 metres above sea level and features culinary highlights and gourmet cuisine.

Wi-Fi is available at the stations of the Gornergrat Railway and on the train itself. An internet connection is already available on the Matterhorn Gotthard Bahn shuttle from Täsch. The service is free of charge.

For safety reasons, the use of drones in the area of the stations, railway facilities and slopes is prohibited. Irrespective of this, the privacy of all people must be respected in the Gornergrat Railway access area. Without official approval from the Gornergrat Railway (railcenter@gornergrat.ch), drones may only be operated up to a maximum distance of 100 metres from a crowd and the areas listed above.

Please also note the regulations for Zermatt airspace, which is used in particular for air rescue by Air Zermatt. Get approval for your drone flight directly from Air Zermatt.

Since November 21, 2023, we now sell our vouchers through the e-guma platform. When you click on voucher links on our website, you will be redirected seamlessly. The process is straightforward: choose your voucher, make the payment, and conveniently print it at home. Alternatively, opt for postal delivery if you prefer your voucher in a more elegant packaging.

I purchased a voucher before the transition, what should I do now? All previously purchased vouchers that are still valid have been integrated into the new system and can, of course, continue to be used.

The value of the voucher is always visible. This is sometimes not appreciated when the voucher is a gift, but it does have an advantage: the voucher must not necessarily be used for the trip stated on the voucher but can be used for other purposes (also for train tickets).

Vouchers can be redeemed online without any problems: enter the code on your voucher in the relevant field (redeem voucher) when you conclude your booking.

You can conveniently order your voucher with the Print@Home option. After successful payment, you will receive it immediately via email and can print it yourself.

If you prefer a special packaging for your voucher, you can also choose postal delivery during the booking. For an additional charge of CHF 5.-, we will send you a beautifully designed voucher with a folding function.

If you would prefer the voucher to be redeemed on site this can be done at all MGBahn railway stations or the Visp and Brig stations.