Frequently asked questions

The best way is to buy your ticket online. You can download your ticket directly onto your SwissPass or print it out at home (print@Home). You will find a QR code on your voucher that will then give you a ticket from one of our ticket machines before you start your journey. You can also buy a ticket at the counter or from a ticket machine at the Gornergrat valley station. Täsch station (Matterhorn Terminal Täsch) also has ticket counters and machines where you can buy a ticket to Zermatt and also for the Gornergrat.

At the counter you can pay with the following payment methods:

• Visa

• Mastercard

• American Express

• Postfinance

• Twint

• Reka Check / Reka Card

• EC Card

• Cash

With Priority Boarding, you gain access to an exclusive waiting area, allowing you to board the train 3 minutes ahead of other passengers and choose your preferred seat.

A ticket from Zermatt to Gornergrat and back can be used for a return journey within 10 days of the chosen travel date.

Yes. You may use your ticket to get off at every way station and then get on again later and continue your journey. However, each section may only be travelled once per direction.

You can find all the stations on our overview map.

With the following travel tickets you can benefit from a 50% discount on the Gornergrat Railway: 

• General season ticket 

• Half-fare season ticket 

• Children from 6 to 15.99 years (without a Junior Card, Children’s Co-Travel Card, Family Card STS) 

• Swiss Half-fare Card 

• Swiss Travel Pass, Swiss Travel Pass Flex Combi, Swiss Travel Pass Youth and Youth Flex 

With the Eurail Pass, the SBB day pass and the municipality day pass you have no discount on the ride up the Gornergrat.

In summer, children up to 5.99 years and in winter up to 8.99 years travel free of charge on the Gornergrat. Children with the following travel tickets also travel free up to the Gornergrat: 

• Junior Card 

• Children’s Co-Travel Card 

• Family Card STS 

• Wollicard (the whole year until 8.99 years old)

And your dog can travel up to the Gornergrat with you for free.  

Groups of 10 or more receive a 30% discount on the ticket price. Additional valid discount cards (GA, 1/2 etc.) will be taken into account.

During the summer months, the Gornergrat Railway is very busy in the mornings. We recommend to travel before 9 am or after 12.00 noon. Or you secure your place with our priority boarding, which guarantees you a seat at the window (Attention: limited contingent - early booking is worthwhile).

The Matterhorn belongs on the bucket list of every visitor to Switzerland. On the Gornergrat you have a permanent view of the Matterhorn and the surrounding mountains with 29 peaks over 4000 metres high.

There are no specified age limits; guests of all ages are welcome to enjoy the journey to the Gornergrat. There are no special restrictions for infants (up to two years old) either. The cogwheel train takes approximately half an hour to ascend from 1600 meters to 3100 meters above sea level, which is generally better tolerated than rapidly ascending cable cars.

Yes. Every train has a low-floor car that enables you to board easily in a wheelchair. There are wheelchair-accessible toilets on the Gornergrat in the Kulmhotel Gornergrat.

There are mountain restaurants at practically every station along the train route – from small but excellent to gourmet standard;  something for every taste.  The Kulmhotel at over 3,100 metres above sea level tempts diners with its magnificent view.  At the Riffelalp Resort at 2,222 metres gastronomic highlights and gourmet cuisine await you. 

Wi-Fi is available at the stations of the Gornergrat Bahn as well as inside the train itself. Additionally, internet is already accessible in the Matterhorn Gotthard Bahn shuttle from Täsch. The service is free of charge.

For safety reasons, it is prohibited to deploy drones in the vicinity of the stations, transport facilities and the slopes. Notwithstanding the above, the privacy of all individuals in Gornergrat Bahn's sphere of activity must be respected. Without formal authorization from Gornergrat Bahn (railcenter@gornergrat.ch), it is not permitted to fly drones within 100 metres of a gathering of people or any of the areas specified above.

Please also note the regulations of the Zermatt airspace, which is used in particular for air rescue by Air Zermatt. Get the approval for your drone flight directly from Air Zermatt.

Since November 21, 2023, we now sell our vouchers through the e-guma platform. When you click on voucher links on our website, you will be redirected seamlessly. The process is straightforward: choose your voucher, make the payment, and conveniently print it at home. Alternatively, opt for postal delivery if you prefer your voucher in a more elegant packaging.

I purchased a voucher before the transition, what should I do now? All previously purchased vouchers that are still valid have been integrated into the new system and can, of course, continue to be used.

The value of the voucher is always visible. This is sometimes not appreciated when the voucher is a gift, but it does have an advantage: the voucher must not necessarily be used for the trip stated on the voucher but can be used for other purposes (also for train tickets).

Vouchers can be redeemed online without any problems: enter the code on your voucher in the relevant field (redeem voucher) when you conclude your booking.

You can conveniently order your voucher with the Print@Home option. After successful payment, you will receive it immediately via email and can print it yourself.

If you prefer a special packaging for your voucher, you can also choose postal delivery during the booking. For an additional charge of CHF 5.-, we will send you a beautifully designed voucher with a folding function.

If you would prefer the voucher to be redeemed on site this can be done at all MGBahn railway stations or the Visp and Brig stations.